Medical billing · Mail intake · PI case operations
Automate the routine.
Keep control of every exception.
Recurring back-office work, turned into workflows you can measure and audit.
Billing preparation
1 month → 24–48h
Clinic worksheet intake through submission of eligible claims.
Manual mail sorting
8h → < 1 min
Mail, fax and LOP classification through routing to the correct queue.
Operators required
8 → 1
People needed to run the billing cycle with the workflow active.
The problem
Manual work does not only cost time. It delays revenue.
One client ran billing, inbound mail and case review as three disconnected manual workflows — twelve people's worth of effort spent moving information instead of deciding.
Annual cost of what you selected
$180,000
Illustrative annual exposure across delayed collection on work already delivered. The audit replaces this with your measured baseline.
What do you run?
Pick one and the evidence below reorders around it.
How the system works
Automate the routine. Escalate the uncertain. Measure everything.
Sources connected
6 systems
Migration required
None
Intake latency
On receipt
Flagship case · medical billing
A month-long billing queue, prepared in 24–48 hours.
Cycle time
24–48h
Operators
1 person
Exceptions
Reviewed before submission
Zero-balance claims
Detected and included
After: one operator supervises. Exceptions, missing information and cases outside the defined rules route to human review before submission.
Other workflows
The same capability, next process.
INPUT
Clinic worksheets
EHR exports and spreadsheets
RULES
Validation rules
Coding and payer checks
ACTION
Claim prepared and submitted
Parallel sessions
EXCEPTION
Missing data → human review
Before submission
Qualifies because the same worksheet-to-claim path repeats thousands of times a month under payer rules that can be written down.
Results
Results, with the state stated.
Method
Start narrow. Prove value. Expand carefully.
Observe
The current workflow, with nothing automated yet.
Nothing runs unattended. We watch the work as it happens today.
What runs unattended at this step
The audit delivers
Current-state map of every hand-off between systems and people
Cost and cycle-time baseline, measured rather than estimated
Exception taxonomy with observed frequency
Prioritized backlog, recommended first workflow, implementation estimate
Security and control
Controls visible at every step.
Thresholds are configured per workflow, document type and risk. Raising the threshold sends more work to people; lowering it does the opposite. Every routing decision is recorded either way.
Who can access the data?
Role-limited access, authentication and minimum-necessary data practices, reviewed on a fixed cadence.
Can we trace what it did?
Action, result and exception logs retained per workflow and exportable for compliance review.
Where does it run?
Managed environment, customer infrastructure or on-premise, agreed per workflow before implementation.
What contractual safeguards exist?
BAA, data-processing terms and an incident response procedure, provided before regulated data is touched.
Access controls, audit trails, minimum-necessary data practices and deployment options designed to support HIPAA-regulated workflows. Jhoxai does not currently claim third-party HIPAA or SOC 2 certification.
Process audit
Start with the measurement, not with a proposal.
45 minutes. Bring one workflow and your current numbers.
Estimated operational cost exposed to automation
$216,000
A range based on the labour cost, manual hours and volume you entered — not a guaranteed saving. The audit replaces these assumptions with measured numbers.
Availability
Process audit · 30 minutes
Video call · your timezone
Bring one workflow and its current numbers
Prefer email? jhon@jhoxai.com
Telematics engineering and applied AI, pointed at high-volume operational workflows.
Founder-led, with direct technical accountability and no opaque subcontracting — backed by documented processes, monitoring and incident procedures, so implementations don't depend on any single person's availability.
jhon@jhoxai.com